Support
Something not working, or a question about the app? Write to us and we will reply within two working days.
Tell us which iPhone model you are using and what happened just before the problem.
Common questions
The camera does not turn on
Mirror guide needs permission to use the camera. Open the iPhone Settings, scroll down to Mirror guide and switch Camera on. Then close the app completely and open it again.
The guides do not follow my face
Face tracking works best in even, front-facing light, with your whole face in the frame and the phone at eye level. Strong light from behind you, or a face partly out of frame, makes it lose track. If it keeps failing, try uploading a photo taken from the front instead.
Are my photos or camera frames uploaded?
No. Face tracking runs entirely on your iPhone, and images are never sent, stored or shared. The details are in the privacy notice.
The suggested shades look wrong
The skin reading depends on the light around you. Scan again in daylight, facing a window, or pick the closest swatch by hand from the grid under Your skin tone.
I forgot my password
On the sign-in screen tap Forgot password?, enter your email, and follow the link we send you. Check your spam folder if it does not arrive within a few minutes.
How do I delete my account?
Open You in the app, then Delete my account. It removes your account, your saved skin tone, your starred looks and the looks you created, immediately and for good. If you would rather we did it for you, write to the address above.
Do I need an account?
An account keeps your skin tone, your saved looks and your last routine in step between devices. Your photos and camera images are never part of it.